Delivery/ Shipping Policy

We ship all orders within 2 business days of completed payment, barring force majeure. Orders will be shipped UPS or USPS at our discretion. Any shipping cost not included with the initial order must be paid by the customer before product will ship. Orders may always be picked up at our Saline, MI location for no additional cost.

Return/Refund policy

Unopened product purchased in-store may be returned within 30 days for store credit. Opened product purchased in-store and found to have manufacturing defects and returned within 10 business days will be exchanged for the exact product or for store credit at our discretion. Store credit for items missing from within a sealed box (distinct from manufacturing defects) are handled at our discretion. You are strongly encouraged to verify that all parts are present while still in the store.

Shipped product found to be defective must be returned in full at buyer’s expense within 15 business days to receive a replacement or, at Sprue Haus Games’ discretion, store credit. No refunds for shipped product will be granted.

Consumer data privacy policy

We respect privacy and will protect personal data as much as is possible. We will never sell your data to a third part. We will never disclose your data to a third party except in the course of fulfilling orders or if compelled to by law enforcement.